Terms of service.

Contents

• About RapidBuild and scope
• Quotations and contract formation
• Customer responsibilities
• Fees, payment and deposits
• Delivery, revisions and acceptance
• Scope changes and termination
• Refunds and cancellations
• Intellectual property
• AI-assisted work and prospect research
• Confidentiality and data protection
• Liability
• Governing law and changes

1. About RapidBuild and scope

RapidBuild is a sole trader business trading as RapidBuild and based in Scotland, providing services to customers throughout the United Kingdom. These terms apply when a customer enquires about, accepts, orders or otherwise uses a RapidBuild service, unless a different written agreement has been made for that project.

Services may include prospect research, AI-assisted workflows, business systems, professional websites, digital work and bespoke project work. The exact scope, deliverables, timing and assumptions for a project should be confirmed before work starts. Anything not expressly included in the agreed scope is outside that project.

2. Quotations and contract formation

Quotes, estimates, proposals and payment requests are based on the information available at the time. A quote may be revised if the brief changes, information is incomplete or the customer asks for additional work. The contract for a project is formed when the customer accepts a quote or proposal, confirms an order, pays an invoice or payment request, or otherwise asks RapidBuild to begin work on the agreed basis.

Customers should provide enough detail for RapidBuild to understand the objective, the intended audience and any constraints.

3. Customer responsibilities

Customers are responsible for the accuracy, legality and completeness of the information they supply. Customers should review all deliverables before using them and should ensure any final outreach, publication or operational use complies with the rules that apply to their business.

If a project depends on customer approvals, access, sign-off or input, delays in providing those items may affect delivery times. Customers are also responsible for any permissions or rights needed to use materials they provide to RapidBuild.

4. Fees, payment and deposits

Fees will be confirmed before work begins. Some services may be offered on a fixed-price basis, while bespoke work is usually quoted individually. RapidBuild may request full payment in advance, a deposit, staged payments, an invoice, a bank transfer payment, or a Stripe/card payment link depending on the nature of the work and the agreed payment request.

Payment timing and any deposit or advance requirement are governed by the relevant quote, proposal, invoice or payment request. RapidBuild is not currently VAT registered, so prices are not stated as including VAT and VAT is not charged unless that position changes and the customer is told in writing.

Unless agreed otherwise, invoices and payment requests are payable by the method stated on them. Work may pause if payment is not received when due.

5. Delivery, revisions and acceptance

Delivery times are estimates unless a firm date has been agreed in writing. Timeframes generally start once payment and the required brief or inputs have been received. Reasonable revisions may be included where stated in the project scope. If no revision allowance is stated, RapidBuild may decide what is reasonable based on the brief and the work involved.

Deliverables are treated as accepted when the customer confirms acceptance, uses the work, or does not raise a material issue within a reasonable time after delivery. Customers should check deliverables promptly and notify RapidBuild of any material issue as soon as reasonably possible.

6. Scope changes and termination

If the brief changes, the scope, price and delivery timing may need to change too. Work outside the agreed scope may be charged separately and should be agreed before additional chargeable work proceeds.

Either party may stop a project by written notice if the other party materially breaches the agreed arrangement and does not remedy the breach within a reasonable time after being asked to do so. RapidBuild may also suspend or terminate work if required by law, if a customer fails to provide required inputs or approvals, or if a project becomes unworkable or unsafe to continue.

7. Refunds and cancellations

Before work starts, payments are normally refundable unless otherwise expressly agreed or costs have already been incurred. Once work has started, work completed and committed costs may be non-refundable. Completed or supplied digital, research or bespoke deliverables are normally non-refundable, subject to applicable law.

If a project is cancelled before work begins, any payment will normally be refundable unless otherwise agreed. Any project-specific cancellation or refund terms stated in an accepted quote, proposal, invoice or written agreement take precedence. Nothing in these terms is intended to exclude rights that cannot lawfully be excluded.

8. Intellectual property

Unless agreed otherwise in writing, RapidBuild retains ownership of its pre-existing and reusable intellectual property, including templates, prompts, frameworks, methodologies, processes, know-how, reusable code, automation components, internal systems and generic tools. Delivering work to a customer does not transfer ownership of RapidBuild’s underlying reusable systems or methods.

Where the agreed scope states that a customer receives ownership or usage rights in bespoke final deliverables, those rights take effect once all amounts due for that work have been paid in full. Third-party components remain subject to their respective licences and terms.

RapidBuild may reuse general knowledge, non-confidential techniques and reusable methods developed while performing work, but may not reuse the customer’s confidential information or proprietary customer-specific material.

9. AI-assisted work and prospect research

Some RapidBuild work may use AI-assisted drafting, research, organisation or automation. AI is used as a tool to support the service, not as a substitute for appropriate human judgement and review. Customers should not assume that AI-assisted output is complete, accurate or final without checking it.

Prospect research is a B2B prospect research service intended for business prospect research only. It uses public-source information to build a useful starting point for business development. It does not guarantee leads, replies, meetings, appointments, contracts, sales or revenue. Public-source information may change or contain errors, and customers remain responsible for how they use the research and for any outreach they choose to send.

RapidBuild does not guarantee commercial outcomes from AI-assisted work, prospect research, websites, automation or other services unless a separate written guarantee is expressly agreed.

10. Confidentiality and data protection

Each party should keep confidential information received from the other party confidential, except where disclosure is required by law, needed to deliver the service, or approved in writing by the other party. Each party must also handle personal data in line with applicable data protection law, including the UK GDPR, the Data Protection Act 2018 and PECR where relevant.

RapidBuild may rely on service providers for email, storage, hosting, document production, AI or other operational tools where needed to run the business and deliver services. Further details about the handling of personal data are set out in the Privacy Notice.

11. Liability

Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded. Subject to that, RapidBuild will not be liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity, loss of business, or loss or corruption of data arising out of or in connection with the services.

RapidBuild’s total liability arising out of or in connection with any service, whether in contract, delict (including negligence), breach of statutory duty or otherwise, will be limited to the total fees paid by the customer for the specific service giving rise to the claim, except where a different limit is expressly agreed in writing.

This is a working commercial drafting position and should receive legal review before final publication if you want a more tailored liability model.

12. Events outside reasonable control

RapidBuild is not responsible for delay or failure caused by events outside its reasonable control, including outages, platform changes, third-party service failures, internet problems, illness, or similar events that make delivery materially harder or slower.

13. Governing law and changes

These terms and any contractual or non-contractual dispute arising out of or in connection with them are governed by the laws of Scotland. The Scottish courts shall have jurisdiction, subject to any mandatory rights or jurisdictional requirements that apply under applicable law.

RapidBuild may update these terms from time to time. The version published on the website at the time of the service request or order will normally apply unless a different version is agreed in writing.

14. Contact

Questions about these terms can be sent to hello@rapidbuildhq.co.uk.